Spanish-English Bilingual Healthcare Customer Service Representative

Flatworld Solutions · 📍 Canggu, Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 20000000 - 22000000
Flatworld Solutions is seeking a highly skilled and professional Spanish-English Bilingual Healthcare Customer Service Representative to join our team in Canggu, Bali. In this role, you will be responsible for providing exceptional customer service to our international clients, ensuring their queries and concerns are addressed promptly and accurately. This is a fantastic opportunity for someone who is passionate about healthcare and customer service, and who wants to work in a vibrant and international environment.

📋 Tanggung Jawab Pekerjaan

Provide excellent customer service to international clients, ensuring their queries and concerns are addressed promptly and accurately.,Maintain accurate and up-to-date records of customer interactions and service requests.,Assist clients with healthcare-related inquiries, ensuring they have the information they need to make informed decisions.,Coordinate with the sales and marketing teams to ensure clients have a seamless experience with our products and services.,Handle customer complaints and escalate issues to the appropriate departments as needed.,Stay up-to-date with industry trends and changes in healthcare regulations to provide accurate and helpful information to clients.,Assist with the development and implementation of customer service strategies and initiatives.,Contribute to the team's success by maintaining a positive and professional attitude, and by going above and beyond to meet or exceed customer expectations.

🎓 Kualifikasi & Syarat

Fluent in both Spanish and English, with excellent written and verbal communication skills.,Proven experience in customer service, preferably in a healthcare-related field.,Strong organizational and time management skills, with the ability to handle multiple tasks and priorities.,Excellent problem-solving and conflict resolution skills.,Ability to work well in a team environment and to collaborate effectively with colleagues.,Professional and polite demeanor, with the ability to handle difficult customers and situations with tact and diplomacy.,Familiarity with healthcare terminology and concepts is a plus.,Bachelor's degree in a related field is preferred, but not required.

🛠️ Keahlian

Bilingual communication skillsCustomer service experienceOrganizational and time management skillsProblem-solving and conflict resolution skillsTeamwork and collaboration skillsProfessional and polite demeanorHealthcare terminology and concepts
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