Customer Retention Specialist (Canvassing) - Tulungagung

Astra Credit Companies is seeking a motivated and results-driven Customer Retention Specialist (Canvassing) to join our team in Tulungagung, Jawa Timur. In this role, you will play a pivotal part in driving customer acquisition and retention through targeted canvassing efforts. Our company is a leading player in the automotive financing sector, committed to providing innovative and accessible credit solutions to our customers. As a Customer Retention Specialist (Canvassing), you will be at the forefront of our customer engagement strategy, ensuring that our customers remain loyal and satisfied with our services.

In this role, you will conduct regular canvassing activities to engage with our existing customers, understand their needs, and identify opportunities for improvement. You will also be responsible for developing and implementing targeted retention strategies, leveraging data analytics and customer insights to drive results. With a focus on building strong customer relationships, you will work closely with our sales and customer service teams to ensure a seamless and personalized customer experience.

If you are passionate about customer satisfaction and have a proven track record in canvassing and customer retention, we invite you to join our team at Astra Credit Companies in Tulungagung. This is an exciting opportunity to make a meaningful impact in the automotive financing industry and grow your career with a company that values innovation, integrity, and excellence.

📋 Tanggung Jawab Pekerjaan

• Conduct regular canvassing activities to engage with existing customers and gather valuable insights.
• Develop and implement targeted customer retention strategies based on data analytics and customer feedback.
• Collaborate with sales and customer service teams to ensure a seamless and personalized customer experience.
• Monitor customer satisfaction levels and identify areas for improvement.
• Leverage CRM systems and other customer engagement tools to track and analyze customer interactions.
• Provide regular reports and recommendations to management on customer retention initiatives.
• Stay up-to-date with industry trends and best practices in customer retention and canvassing.
• Build and maintain strong relationships with key customers and stakeholders.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Marketing, Business Administration, or a related field.
• Minimum of 2 years of experience in customer retention, canvassing, or a similar role in the automotive or financial services industry.
• Proven track record of achieving customer retention targets and driving customer satisfaction.
• Strong understanding of CRM systems and data analytics tools.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with automotive financing and credit solutions is a plus.
• Fluency in both written and spoken Indonesian is required.

🛠️ Keahlian

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