Order Management & Customer Service Specialist (Bali - Hybrid/Remote)

Join Sherwin-Williams, a global leader in paints and coatings, as our Order Management & Customer Service Specialist in beautiful Bali! This hybrid/remote role offers the perfect blend of professional growth and island living, allowing you to contribute to our success while enjoying the vibrant culture and natural beauty of Bali. As part of our dynamic team, you'll play a crucial role in managing orders, ensuring customer satisfaction, and driving our sales performance.

In this role, you'll be responsible for handling customer inquiries, processing orders, and managing inventory to ensure timely delivery. You'll use our advanced order management system, SAP, to streamline operations and provide exceptional customer service. With your exceptional communication skills and attention to detail, you'll build strong relationships with customers, both locally and internationally, and help us maintain our reputation as a trusted partner in the paint and coatings industry.

📋 Tanggung Jawab Pekerjaan

• Manage and process customer orders efficiently using SAP order management system.
• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Coordinate with internal teams to ensure timely delivery of products.
• Monitor inventory levels and place reorders as needed.
• Generate and maintain accurate reports on order status and customer satisfaction.
• Collaborate with sales teams to identify and address customer needs.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures to maintain a high standard of service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in order management or customer service roles.
• Proficient in using SAP order management system.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Fluency in English, both written and spoken.
• Valid driver's license and willingness to travel.

🛠️ Keahlian

Lowongan Terkait